FAQ


Q: How long does shipping take?

A: Estimated time of delivery is 2-4 weeks on domestic orders and 2-6 weeks on international orders.

 

Q: Where are you guys based?

A: Our headquarters is located in Chicago, Illinois. Products are sourced from either USA, Europe or Asia 

 

Q: How long does production take?

A: Production usually takes anywhere between 3-7 business days. Holidays may delay production by a day or two.

 

Q: I received a tracking number (link) for my order a few days ago, but there has been no shipping updates, is this normal?

A :  Yes, this is completely normal. For certain orders, we print the shipping label as soon as the order comes in. We then provide a tracking link to you while the order is still in production. Production usually takes 3-7 days; after production is complete, the order is sent out and shipping updates will appear.

 

Q: Who pays for customs tax? 

A: The customer assumes full responsibility for any customs fee incurred.

 

Q: Will my items arrive at the same time?

A: It depends on the order.  Since products are fulfilled from different locations/supplier arrival can vary.  Orders from the same supplier may arrive at the same time. Please read product descriptions to check source area.

 

Q: How can I return an item? 

 A:  If there is an issue with your order please contact us by email via  support@vaporwavefashion.com 

 

Q: Do you ship internationally?

A: Yes, we ship worldwide.