Q: How long does shipping take?
A: Estimated time of delivery is 2-4 weeks on domestic orders and 2-6 weeks on international orders.
Q: Where are you guys based?
A: Our headquarters is located in Chicago, Illinois. Products are sourced from either USA, Europe or Asia
Q: How long does production take?
A: Production usually takes anywhere between 3-7 business days. Holidays may delay production by a day or two.
Q: I received a tracking number (link) for my order a few days ago, but there has been no shipping updates, is this normal?
A : Yes, this is completely normal. For certain orders, we print the shipping label as soon as the order comes in. We then provide a tracking link to you while the order is still in production. Production usually takes 3-7 days; after production is complete, the order is sent out and shipping updates will appear.
Q: Who pays for customs tax?
A: The customer assumes full responsibility for any customs fee incurred.
Q: Will my items arrive at the same time?
A: It depends on the order. Since products are fulfilled from different locations/supplier arrival can vary. Orders from the same supplier may arrive at the same time. Please read product descriptions to check source area.
Q: How can I return an item?
A: If there is an issue with your order please contact us by email via firstname.lastname@example.org
Q: Do you ship internationally?
A: Yes, we ship worldwide.